Returns & Right of Withdrawal
You can return your order within the statutory cooling-off period. Below you will find our full returns procedure and a model withdrawal form you can print and send to us.
1. Right of withdrawal
You have the right to cancel your contract within 14 days of receiving the product, without giving any reason (right of withdrawal), in line with applicable European consumer law. To exercise this right, notify us of your decision within this period, preferably by email at sales@rebblers.com.
2. Return period
After notifying us of your return, you have a further 14 days to actually send the product back.
3. Conditions for return
To qualify for a full refund, the following conditions apply:
- The product must, as far as reasonably possible, be returned in its original condition and packaging.
- The product may not be damaged and may only have been handled as necessary to establish its nature, characteristics and functioning.
- The return parcel must include: customer name and address; order number; bank name, IBAN account number and the name in which the account is held.
If the product has been used more than permitted or is damaged, we reserve the right to charge for any reduction in value.
4. Cost and risk of return
- The cost of return shipping is borne by the customer.
- The customer also bears the risk of the return shipment until we have received it.
- We recommend sending the return with track & trace.
5. Processing and refund
After we receive the return:
- The product is checked for compliance with the conditions above.
- If approved, the return is usually processed the same working day.
- The refund takes place within 14 days of withdrawal at the latest, and may be carried out once we have received and checked the product.
- Refunds are made via the same payment method used for the original transaction, unless otherwise agreed.
6. Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- Products that are not suitable for return for reasons of hygiene or health protection and whose seal has been broken.
- Products made to the consumer’s specifications (custom-made).
- Other products excluded by law as referred to in Article 6:230p of the Dutch Civil Code.
7. Proof of shipment
We advise you to always keep proof of shipment until the return has been fully processed. Without proof of shipment we cannot start an investigation or accept liability in the event of loss.
This returns procedure does not affect your statutory rights as a consumer.